Shipping & Delivery Policy

Every product goes through multiple quality checks to ensure we deliver you the perfect jewels safely. Once the jewellery passes quality checks it is packed to ensure the safest delivery. The packaged products come Raasindia magnetic Flap Rigid Boxes.

After the safe packaging of the ordered product, it will be shipped with one of our trusted delivery partners to ensure we deliver you your jewellery securely on-time.

For any issues faced or assistance required with the delivery of your order, kindly contact our customer support.

Please note: In case you suspect that the package may have tampered before the delivery, you may reject it at the time of delivery.

Once your order has been shipped we will e-mail you with the tracking details of your order. Our aim is to deliver you your products safely at the earliest possible to provide you with a happy unboxing experience, and we appreciate your patience and trust with us regarding the same.

It usually takes 2-7 days for the domestic orders to get delivered. The time and date of delivery might vary depending on the location.

Please note that we have no Cash On Delivery policy.

Refunds Policy:

We do not offer refunds. However, your product is eligible for an exchange or store credit under the following circumstances:

An incorrect piece of jewelry has been delivered, not matching the item in your confirmation email.

The jewelry delivered has a manufacturing defect.

Exclusions:

  • Customized jewelry are not eligible.
  • Sale or discounted items are not eligible.

How to Initiate an Exchange:

Customized jewelry are not eligible.

Please email us at shop@raasindia.in with:

  • Order number
  • Delivery address
  • Subject – Exchange
  • Reason for exchange (attach images for defective/incorrect items)

Our team will verify and contact you with the next steps. Products must be shipped back within 7 days of confirmation. Returned items must be unused, unworn, and with tags intact. If eligible for replacement, replaced item will be delivered in 7-10 days.

Cancellation Policy:

Our website will allow customers the option to cancel orders within 12 hours of ordering resulting in a complete refund within 3-5 business days to the original form of payment. Please email us at shop@raasindia.in if you want to cancel your order within 12 hours of placing an order.